Process and procedure policies
Be aware, be safe
- Read more about: Digital security
- In order to prevent unauthorised entry to our systems you must authenticate on request. Multi Factor Authentication (MFA) is done in three parts, set up and log in to the cloud.
- Panda Antivirus protect your computer.
- Security vulnerabilities and outdated programs are found and fixed as they are discovered with Windows updates. New features become available and security loopholes are fixed.
Join this cloud, join that cloud
- Read more about: About cloud services
- Microsoft cloud - Log in to Microsoft on your computer and Microsoft applications.
- Install Office365 and Outlook
- OneDrive - Save your work in the cloud to keep it safe and secure.
- Teams introduction
- Join or create a team
- Create channels and organise your work
- Share stuff in Teams
- Schedule meetings and calendar events
- Watch a training video on Portal Team
Ask IT for help
- Read more about: IT Contact channels
- OTRS ( Helpdesk@proteacoin.co.za ) - Your ticket will enter a process with history and progress notes attached for your convenience. View your tickets on OTRS
- Teams – Go to chat and Contacts, then find anyone on the BPC domain.
Go to the How to section in Teams - Phone (012 665 7911) – If you are unable to send an e-mail you may phone, and a ticket will be opened on OTRS.