The IT policies and procedures

The IT policy- Read if you have an @proteacoin.co.za email address.
Failover policy - Read if you want to know how we will recover from a break in service.
Data Privacy policy - Read how data is kept private and why it is important.
Change control policy - Read if you want to know how we manage change in IT
Mobile device policy - Read if you have a phone paid by Bidvest Protea Coin.

 

Join the BPC domain

A domain account (virtual identity) consists of a

Username, Example Username: smithJ consists of surname and initial of the employee.

Password: P@ssw#rd password must adhere to the rules explained below

Email address. Email address: smithj@proteacoin.co.za do not share information to personal mail addresses.

Apply for virtual identity on the BPC domain

 

Apply for special access

Your manager must be a Bidvest Protea Coin employee before they can sign off on your access.

Register as a SAP user

Register as a WebX user

Register as a WFM user

Register as a Uniforms system user

IT Contact Channels

1. OTRS ( Helpdesk@proteacoin.co.za ) - Your ticket will enter a process with history and progress notes attached for your convenience. View your tickets on OTRS
2. Teams – Go to chat and Contacts, then find anyone on the BPC domain.
   Go to the How to section in Teams
3. Phone (012 665 7911) – If you are unable to send an e-mail you may phone and a ticket will be opened on OTRS.