Bidvest Protea Coin
The IT Contact Channels The IT Contact Channels
  1. OTRS ( Helpdesk@proteacoin.co.za ) - Your ticket will enter a process with history and progress notes attached for your convenience. View your tickets on OTRS
  2. Teams – Go to chat and Contacts, then find anyone on the BPC domain.
  3. Phone (012 665 7911) – If you are unable to send an e-mail you may phone and a ticket will be opened on OTRS with your query and sent to an agent. Limited agents are available on this line.

Chat on Teams

  1. Open MS Teams, and click on Chat
  2. Click on Contacts to add a new contact person in your list
  3. Click on the three ellipses to open more options
  4. Now click on Add a contact to this group.
  5. Now find the person you want to chat with and add the name to your list.
  6. Start chatting by clicking on the contacts name.

Agent name

Chat to us on Teams!

Type of profession

Rabelani Ramaila

RamailaR@proteacoin.co.za

Helpdesk, First Line Support and Follow-Ups

Albert Mojela

MojelaA@proteacoin.co.za

IT Technician

Qondisile Sindi Khumalo

KhumaloS2@proteacoin.co.za

IT Technician

Edwin Moseamo

MoseamoE@proteacoin.co.za

IT Technician

Calvin Monaledi

MonalediC@proteacoin.co.za

IT Technician

Tsebo Mabaleng Mphela

MphelaT@proteacoin.co.za

IT Technician

Mulisa Tshianane

TshiananeM@proteacoin.co.za

Intern

Schalk van Heerden

vanheerdens@proteacoin.co.za

Helpdesk, Support and Escalations

Andre van Niekerk

vanNiekerkA@proteacoin.co.za

Procurement liaison and testing administrator

Hyla Meyer

meyerH@proteacoin.co.za

Access and audit administrator

Leoni Dunckley

DunckleyL@proteacoin.co.za

Company Cell Phones, Contracts and non-APN SIM Cards and LTE MODEMS (New Requests and Support)

Julia Sithole

SitholeJ@proteacoin.co.za

APN SIM Cards and LTE MODEMS (New Requests and Support)

Maureen Nchabeleng

NchabelengM@proteacoin.co.za

Supports both Leonie and Julia

Pieter Smith

SmithP@proteacoin.co.za

Head of Department
+27 12 665 8000 | helpdesk@proteacoin.co.za | Bidvest Protea Coin Intranet Portal for employees